Troubleshooting Guide
Thanks for the download. You must be having trouble getting one of the programs
to run. Here is a list of the most common problems along with some of their solutions.
Most Common Problems
- Make sure you have downloaded the relevant library files from the library section of our webpage.
- Make sure the library files are located in the correct directory, ie. your Windows\System\ directory.
- Make sure you have registered the support files if using Windows 95 using the Runme.bat automated file.
- Make sure you are using the latest versions of the VB 4.0/32 run-time files. They can be downloaded from the links on the library section of our pages.
Errors
Runtime Error 31037 - 'Error loading from file'
- You have an inconsistent set of, or improperly installed, Automation system files.
This is an inherent problem with some Visual Basic programs. Other Microsoft Applications install
different versions of some system files, which cause a conflict. If you are sure you have installed the latest support libraries, you can solve this problem by:
- Download a full set of updated Automation Library Files,
This Knowledge Base article provides more information and a download link for the Updated Automation System Files.
Reboot your computer.
- Download and run RegClean,
The Knowledge Base provides some more information and a download link to R